DUKKA INC respects your privacy and is committed to protecting your data. We know you care about how your personal information is being used and we take your privacy very seriously. By using our app, you acknowledge that you accept the practices and policies outlined in this Data Protection and Privacy Policy.
This Data Protection and Privacy Policy (the “Privacy Policy”) describes your
privacy rights regarding DUKKA INC’s (“Dukka App” “Dukka Software” “we”, “us” or
“our”) collection, use, storage, sharing, and protection of your personal
information. It applies to our website and all related sites, applications,
services, and tools (“Services”) regardless of how you access or use them.
This Privacy Policy applies to all forms of systems, operations, and processes
within our environment that involve the collection, storage, use, transmission,
and disposal of Personal Information (described below). It is provided to help
you understand what information we collect from you, how the information
collected is used, how we protect it, and your rights to it, amongst others.
This Privacy policy also forms part of our Terms of Use and Service.
This Privacy Policy is strictly restricted to only our Services and therefore
does not apply to services that are not owned or controlled by us, including
third-party websites. We are committed to handling all personal data provided to
us in compliance with both applicable and model data privacy and protection
laws.
To use our Services in any manner, you indicate to us that you have read and accepted this Privacy Policy and consent to the data practices described in this Privacy Policy. If you do not accept this Privacy Policy and do not meet or comply with the provisions set forth herein, then you may not use our Services.
1. Personal Information we collect
As part of our operations, we collect and processes certain types of
information (such as name, telephone numbers, address etc.) of individuals
that makes them easily identifiable. These individuals include current, past
and prospective employees, merchants, suppliers/vendors, customers of
merchants, registered users (“Users”) and other individuals whom we
communicate or deals with, jointly and/or severally (“Data Subject(s)”).
To use our Services, you will voluntarily provide us with certain Personal
Information. Personal Information refers to information relating to an
identified person or information that can be used to identify you. These
include:
2. Personal Information we Need to Access
Dukka Software will also require access to certain features of the user’s smartphone or device and user information that will be stored on its database. Phone features Dukka will require access/permission to be granted will include:
3. Additional Personal Information we collect
We may retrieve additional Personal Information about you from third parties
and other identification/verification services such as your financial
institution and payment processor. With your consent, we may also collect
additional Personal Information in other ways including emails, surveys, and
other forms of communication. Once you begin using our Services, we will
keep records of your transactions and collect information of your other
activities related to our Services. We will not share or disclose your
Personal Information with a third party without your consent except as may
be required for the purpose of providing you with our Services or under
applicable legislations.
In providing you with the Services, we may rely on third-party servers
located in foreign jurisdictions from time to time, which as a result, may
require the transfer or maintenance of your personally identifiable
information on computers or servers in foreign jurisdictions. We will
endeavor to ensure that such foreign jurisdictions have data protection
legislation that is no less than the existing data protection regulations in
force and your personally identifiable information is treated in a safe and
secure manner.
4. Company’s Information
In servicing your clients (that are companies) and to digitize ledger books, confirm invoices for and receive payments on your behalf, we will require some information which you will voluntarily provide. These may include name of the company, address, books of account of the company, bank details and other documents, bank details. This information will only be accessible to our employee for the provision of the aforementioned services to the company and only on a need-to-know basis.
We do not collect your Personal Information when you visit the website. However, so we can monitor and improve our website and services we may collect non-personally identifiable information. We will not share or disclose this information with third parties except as a necessary part of providing our Services. We may where applicable, use the information to target advertisements to you.
We collect Personal Information only for identified purposes and for which consent has been obtained. Such Personal Information cannot be reused for another purpose that is incompatible with the original purpose, except consent is obtained for such purpose
We limit Personal Information collection and usage to data that is relevant, adequate, and absolutely necessary for carrying out the purpose for which the data is processed. We will evaluate whether and to what extent the processing of Personal Information is necessary and where the purpose allows, anonymized data will be used.
We use cookies to identify you as a user and make your user experience
easier, customise our Services, content and advertising and where applicable
help you ensure that your account security is not compromised. We also use
cookies to mitigate risk and prevent fraud and promote trust and safety on
our website. Cookies allow our servers to remember IP addresses, date and
time of visits, monitor web traffic and prevent fraudulent activities.
Our cookies never store personal or sensitive information. They simply hold
a unique random reference to you so that once you visit our website, we can
recognize who you are and provide certain content to you. If your browser or
browser add-on permits, you have the choice to disable cookies on our
website, however this may impact your experience using our website.
We shall establish adequate controls in order to protect the integrity and
confidentiality of your Personal Information, both in digital and physical
format and to prevent your Personal Information from being accidentally or
deliberately compromised.
We are committed to managing your Personal Information in line with global
industry best practices. We protect your Personal Information using
physical, technical, and administrative security measures to reduce the
risks of loss, misuse, unauthorized access, disclosure and alteration, we
also use industry recommended security protocols to safeguard your Personal
Information. Other security safeguards include but are not limited to data
encryption, firewalls, and physical access controls to our building and
files and only granting access to your Personal Information to only
employees who require it to fulfil their job responsibilities. No Personal
Information processing will be undertaken by an employee who has not been
authorized to carry such out as part of their legitimate duties.
Employees may have access to your Personal Information only as is
appropriate for the type and scope of the task in question and are forbidden
to use your Personal Information for their own private or commercial
purposes or to disclose them to unauthorized persons, or to make them
available in any other way.
We do not sell, trade or rent personal information to anyone. However, to
enable us render our Services to you on our website, we may share your
information with trusted third parties, such third parties include financial
institutions, payment processors verification services, sanctions screening
and identity verification services as well as any third parties that you
have directly authorized to receive your Personal Information. Your Personal
Information may be stored in locations outside our direct control, for
instance, on servers or databases co-located with hosting providers.
We may disclose your Personal Information in compliance with applicable law
or a legal obligation to which we are bound. Please note that third-party
sites you engage with through our Services will have their privacy policies,
and we are therefore not responsible for their actions, including their
information protection practices. The use of your information by such third
party will be subject to their applicable privacy policy, which you should
carefully review.
We may engage the services of third parties in order to process the Personal Information of Data Subjects we collect. The processing by such third parties shall be governed by a written contract with us to ensure adequate protection and security measures are put in place by the third party for the protection of Personal Information in accordance with the terms of this Privacy Policy.
Our processing of Personal Information shall be lawful if at least one of the following applies:
We will retain your Personal Information for as long as is needed to provide
our Services to you, comply with our legal and statutory obligations or
verify your information with the required verification authorities.
We are statutorily obligated to retain the Personal Information and
data you provide us with in order to process transactions, ensure
settlements, make refunds, identify fraud, holistically carry out our
Services and in compliance with laws and regulatory guidelines applicable to
us and our service partners. Therefore, even after discontinuance of our
Services, we will retain certain Personal Information and transaction data
to comply with these obligations. All Personal Information shall be
destroyed by us where possible. For all Personal Information and records
obtained, used and stored by us, we shall perform periodical reviews of the
data retained to confirm the accuracy, purpose, validity and requirement to
retain.
The length of storage of your Personal Information shall, amongst other
things, be determined by:
Once your Personal Information is held by us, you are entitled to reach out
to us to exercise the following rights:
The length of storage of your Personal Information shall, amongst other
things, be determined by:
Your request will be reviewed by us and carried out except as restricted by
law or our statutory obligations. You may decline to provide your Personal
Information when it is requested by us, however, certain Services or all the
Services may be unavailable to you. You may review and update your Personal
Information directly or by contacting us.
Our Services are not directed to children under 18. We do not knowingly
collect information from children under 18. If as a parent or guardian, you
become aware that your child or ward child has provided us with any
information without your consent, please contact us through the details
provided in this Privacy Policy.
We confirm that we comply with all applicable data protection laws on data collection, transmission, usage and protection. We also, for best practices, adopt pertinent best practices per the General Data Protection Regulation (2016/679) (GDPR).
We reserve the right to update, modify, change or revise this Privacy Policy from time to time. The changes will not be retroactive, and the most current version of this Privacy Policy which will always be on this page and will continue to govern our relationship with you. We advise that you check this page often, referring to the date of the last modification on the page. We will also try to notify you of any material changes which could be done via email associated with your account or service notification. By continuing to use our Services after the changes become effective, you agree to be bound by the revised Privacy Policy.
You may contact us upon becoming aware of any breach of Personal Information or if your access to our Services have been compromised, to enable us to take the necessary steps towards ensuring the security of your Personal Information. You may also contact us if you have any questions relating to this Privacy Policy or would like to find out more about exercising your data protection rights. All questions and inquiries may be sent to help@dukka.com