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Concierge

Lagos, NG · FT


Job Description / Responsibilities

The Dukka Concierge’s duties and responsibilities include greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait. In addition, they maintain calendars for appointments, sort mail, and plan travel arrangements. and offer other clerical duties. A good Concierge is organized, communicates well, and practices excellent time management skills. In addition, because they’re often the initial contact for customers and clients, they must have excellent customer service skills, be a problem-solver, and gracefully assist unhappy customers. If this is you, then we can’t wait to have you!

This role reports directly to the Admin Manager/Chief of Staff.

Responsibilities:

  1. Greet clients and visitors with a positive, helpful attitude.
  2. Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
  3. Assisting clients in finding their way around the office.
  4. Making appointments for all staff or for specific employees, such as executives.
  5. Organizing files for billing, customer and client records, etc.
  6. Preparing meeting and training rooms.
  7. Responding to all customer inquiries in a polite and timely manner.
  8. Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
  9. Provide basic and accurate information in-person and via phone/email.
  10. Performing ad-hoc administrative duties.
  11. Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).

Skills and Qualifications

  1. Customer service attitude.
  2. Consistent, professional dress, and manner.
  3. Excellent written and verbal communication skills.
  4. Competency in Microsoft applications including Word, Excel.
  5. Good time management skills.
  6. Highly organized.
  7. Highly dependable and trustworthy.
  8. Decision-making skills.

Education

  1. Associate’s or bachelor’s degree in a related field.
  2. A Bachelor's degree in a relevant field is preferred.
  3. Proven work experience as a Receptionist, Front Office Representative or similar role.

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